Website URL – mytrip.themightyroar.com
From start to finish, the project took around 6 months to complete in its entirety, completed on a fixed price budget and delivered on time and on budget.
Ongoing support is given to this day with the occasional new feature added.
I would highly recommend Ross.
From the initial brief to completion, he has provided amazing work and gone above and beyond what was required.Chris Holland (CEO of The Mighty Roar)
Table of contents
The admin section is a fully fledge control panel for the team at The Mighty Roar to manage customers and to focus on the experience and not the arduous administration tasks.
The primary task was to automate as much as possible and to streamline the manual jobs into a process list so the team can tick off the manual tasks with ease.
Customer / Volunteer Section
The Customer section, also known as Volunteers, was designed to give as much information to the end customer and ensure all required information for the trip was collected.
This was achieved with a simplified form which asked for relevant data depending on various scenarios and highlighted what information was still missing from the customer.
In addition, automated emails were used to prompt the customer to fill out any missing information without manual admin help.
I integrated QuickBooks, allowing The Mighty Roar to generate invoices from within the admin control panel and manage the entire customer without needing to login to QuickBooks directly and create invoices.
The need for Automated and OnClick emails and SMS messages was required and thus was integrated using SendGrid which handles emails and Twilio which handles the SMS.
Upon certain conditions, e.g. a specific date passes, the system would send out messages prompting the customer for certain actions.
Stripe was chosen as the payment provider for the level of ease, security and the user experience.
A simple but effective form to collect payments from customers.
You can see a demo of stripe in another one of my portfolio items.
Process / Job Tasks
To streamline the process, a current Job / Process list was created with current tasks needed to fulfil customer needs.
A customer has just signed up and uploaded documents for review, a process would appear prompting you as the administrator to action this task with an approve / decline.
Each process would also send an email / SMS if required.
A significant reduction in manual tasks meaning the team can focus on what is more important.
Clearer understanding of what customer information is needed, allowing both the administrator and end customer a less stressful experience in completing what is required so the experience can start!
If you’re interested in having a new system built for your business, let me know by contacting me and we can discuss further your options.